![]() While we endeavour to reproduce images/colours as accurately as possible, there may be some variation depending on screen resolution or monitor settings for each individual computer. Refunds can be made only to the bank account or debit/credit card that was used to pay online. Refund will be initiated the same day we receive the product back to our warehouse and will be reflected in your account in 4-5 working days. I would like a refund how does this work? Oh no! Stay calm - in case of a damaged item being delivered, we shall offer you a full refund (including return postage charges), replacement or you may choose anything else from our range of the same sell value. In case of any doubts, please feel free to email us if my purchase arrives damaged? We believe in 100% customer satisfaction. Unfortunately, ZOEY cannot be held accountable, or provide refunds or exchanges for purchases that are made outside of our online store. We will not be held responsible for the return of non-SHEIN products. If you have purchased your product from our stockist, please get in touch with the store in which you purchased them from for assistance. We hope you love what youve ordered But just in case youre not 100 satisfied, weve made the return process super easy. We only accept returns purchased through our online store. Postage charges for returns are to be paid by the customer. How does it work if I want to return my purchase? ![]() (Please note that our 10 Days Returns Policy is not applicable on purchases made during sale promotions.) We only ask that the product be unworn, unwashed, unused and in its original condition with all tags intact. ![]() We are so positive that you will love our collections, that we offer 10 days from the date of purchase for a change of mind return or exchange. Never fear, you can shop with confidence knowing you can easily return or exchange your item. ![]()
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